REDBAND: Handling Unexpected Delays on Custom Integration Projects By Todd Anthony Puma

Handling delays in projects can be a real headache. Even if it’s a personal project, say remodeling your kitchen, any delay can be frustrating. Another week of take-out sounds great, unless you’ve been living on take-out for the past six weeks. It’s even worse when it impacts your business and your clients. We all put together detailed plans, drawings, and timelines for our clients and projects. While things do come up, we stick to these documents and commitments. But sometimes things happen that are out of our control that require us to adjust on the fly.

My company has been working on a very large renovation with a client combining three apartments into one enormous home in Manhattan. This is one of the largest non-theater projects we have ever undertaken and required a lot of time and commitment from me, my techs, installers, and project manager. All of the pre-wire went off without a hitch, and we were all set to start rough-in last week. We’d checked with the contractor a week before our scheduled date, and we were still on track. Surprising on such a large project, but the contractor is great and is on top of things.

 Then we got a call on Thursday (we were supposed to start the following Monday). The electrician had run some wiring incorrectly and not to code, so the walls had to be opened up, the electrical fixed, and the walls re-closed before we could do our rough-in…
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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

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