REDBAND: Taking Pride in Immaculate Job Sites and Well-Groomed AV Racks by Todd Anthony Puma

Taking Pride in Immaculate Job Sites and Well-Groomed AV Racks by Todd Anthony Puma

I recently had maintenance done on my car at a new repair shop, replacing the alternator and water pump. The interior of the car was a bit of mess when I brought it in, the detritus of two young kids littering the floor and the back seat. You can image my shock when I got the car back and it was spotless—the shop had completely vacuumed the interior, leaving it in better shape than I gave it to them. When I checked under the hood, I found that they did the same there, cleaning up the dirt and stains that inevitably occur.

I was really excited to find a shop that not only made the client-facing parts clean (the interior), but also had the pride of workmanship to clean and spiff up where most customers will never look: under the hood. I take the same pride of workmanship into my jobs and instill it in my installers and technicians. This manifests itself in three main ways.

Job Site: Like my auto mechanic, on retrofits I’ll often leave a job site cleaner than I found it. Even though we are meticulous about putting down paper and plastic, when the job is over, we will still vacuum and Swiffer the floors, wipe down all surfaces, clean all electronic screens and wash the windows. In some instances, we will even straighten up some of the kids’ toys so when the client comes home they get the “wow” factor of a picture-perfect room…

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ToddRedband

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

Comments

  1. Fredrick Swenson says:

    I draw the line at picking up toys. Half the time I don’t even pick up my own. (: Seriously, you’re right; seemingly little things can leave a big impression.

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