REDBAND: Technology Leadership Series – Communication By Mike Brandes

TECHNOLOGYLEADERSHIPSERIES

I’m beginning a multiple part series on what makes a successful CIO. I’m hoping to explore, in dpeth, the individual personality factors and job responsibilities required to succeed in technology leadership. Whether you find yourself in the role of CIO or CTO, or not, these traits can also be applied to successful leadership within your organization and especially on your team.

At no point in history have organizations so greatly relied on technology to connect them, make themselves more efficient, manage information systems and warehouse data like they do now. With this in mind, the role of the CIO is arguably more important now, than it has ever been. These decisions of a CIO will impact just about every department within an organization. CIO’s have to demonstrate business acumen, leadership and teambuilding skills; traits that extend beyond a keen understanding of technical systems and operations.

For the next several months, a new post will be released with another key characteristic of what it takes to be successful in technology leadership. These posts are in no particular order; I’d love for you to provide feedback and let me know if you think I’m missing something, or if you’d like to see a particular trait addressed please feel free to contact me, or leave a comment. I’m hoping this will be a useful dialogue about what is necessary to become a successful technology leader.

Technology Leadership Series: Communication

The ability to intelligently and articulately talk about a strategy or a feeling in a clear and appropriate manner is an absolute must of any leader, especially a technology manager. Good communication is the foundation for success in any organization. Communication affects everything from task lists to the culture of the team. Communication prompts motivation by providing information to employees regarding the task they are to perform, or how to improve their performance. Communication is the source of information to all team members; allowing them to participate in decision-making process as it helps identify and assess alternative course of actions, if necessary. Communication plays an imperative role in altering individual’s attitudes. An individual who has been properly communicated with should have a better attitude than an individual who has not been properly communicated with.

Communication is more than just disseminating information. Great communication skills require great listening skills; to be a strong communicator one must also seek and accept feedback from peers, subordinates and customers. One of the most important things a technology leader can do is successfully alter the course of direction based on feedback. There is nothing worse than forcing an idea through against all common sense and feedback.
More than just written word, one-to-one verbal communication and public speaking. Much of what is discussed over the next few months, in this series, will have to do with healthy communication; which is why it was chosen first. Communication skills properly frame all other parts of an organization: communication the vision and direction the organization is to take, informing employees their role in advancing the company, managing expectations and time frames and so much more.

Mike Brandes

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Mike is an experienced audio video and information technology specialist, with 5 years experience in AV/IT, and previous experience in Pro Audio including full time touring experience. Mike is active in InfoComm, the Audiovisual Industry Association, and serves on the Technology Managers Council. Check out Mike’swebsite http://mikebrandesav.com/ and Follow him on Twitter.

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