REDBAND: Social Media: Friend and Foe for Your Business? By Todd Anthony Puma

Todd questions the use of Social media and Customer Relations…

Social Media: Friend and Foe for Your Business? by Todd Anthony Puma

While killing time waiting for an oil change, you decide to flip through today’s Twitter feed. You check your best friend’s last tweet and although they don’t mention you by name, you just know that they’re referring to a conversation you had with them the night before. It just burns you up inside that they had the nerve to post it so that all of their followers could read it. You call your friend and the two of you fight it out until he agrees to remove the tweet from his page.

But what if it’s not that easy? What if it’s you in the “tweeting” seat and you have posted about someone that you don’t know well enough to work it out? What if you vented about a job you were working on earlier in the day and [gasp] that client saw it and knew you were talking about them?…

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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

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