REDBAND: Customer Service Means Everything in Custom Integration by Todd Anthony Puma

Customer Service Means Everything in Custom Integration

How important is customer service in our industry? To me, it’s huge. I am a loyalist and if you do right by me, I will do right by you every time. I am all about building relationships and having each other’s backs… you scratch my back, and I’ll scratch yours, especially when dealing with technology-based products in a market where there are so many options and things are always changing and being upgraded.
A while back, I wrote a blog on the importance of a great rep firm behind you and recently, I have been enlightened to the fact that it not only takes a great rep, but goes even deeper than that to the manufacturers.

What happens when you’re stuck on a job where the product you are installing is just not working right no matter what you do? Who better to be able to call for assistance than the company who manufactures the product? In a lot of cases, it can be very annoying to call these companies because you can go through a million different “selection” options and wait on hold for hours with technical support. It ends up being frustrating for you AND your client….

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