Communication is Key When Working with Contractors by Todd Anthony Puma
The key to success in our business is referrals. Doing great work and providing top-notch customer service are the cost of entry, so in order to grow and expand, you need your clients to pass along your good name. While client referrals are awesome, and we all aim to get those, there just isn’t always enough volume there. That’s why we all strive to work with designers, architects, and contractors. Good relationships with our industry partners take a lot of work and nurturing, and sometimes we are willing to take big risks to enable these partnerships.
If I had to sum up my ideal client, it would be someone who trusts my direction, is understanding of the integration process, is open to communication, and pays promptly. I am currently working with just such a client on a large renovation in NYC. He has brought us on to do all of his AV and to integrate lighting control, HVAC, and security. Being the end result is for us to integrate all systems, we are obviously working closely with the client’s general contractor, as well as the other professional teams (designers, architects, landscape architects, security firm, HVAC installer, etc).
While each contractor is responsible for the operation of their own individual trade, we are not only required to ensure the AV system works in and of itself, but that the entire interface operates together as one.
During the beginning stages, each group listed what manufacturers they would be using so that we could guarantee it could be integrated together. Somewhere along the line, one of the trades changed their operating system to one that cannot be integrated by any of our control systems. Since our system will ultimately interface and control the entire home, the GC assumes that we will take responsibility in finding the solution and has put the ball in our court…
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