REDBAND: 4K..The Next Big Thing? by John Sciacca

Last week, I attended a vendor expo in Scottsdale, Arizona hosted by the world’s largest technology distributor, Ingram Micro, Inc. The theme of the expo was “Plugged In to CE,” and along with the manufacturers and venders on hand, Ingram invited representatives from the Consumer Electronics Association (CEA), including CEO Gary Shapiro, and senior research analyst Chris Ely.

Both guest speakers shared some interesting insights into the future of the CE industry, including “Top Planned CE Purchases for 2013.” as well as the most and least prevalent CE products.

Shapiro said, “Our only mission is to grow the industry,” and he spoke for over an hour on the state of the CE industry and took audience questions Q and A. (I asked him about PrimaRIMA Cinema and what he thought the future of streaming might be, but unfortunately he wasn’t familiar with PrimaRIMA specifically and didn’t have any real insights or opinions to share on the subject of day & -and-date streaming.)…

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John Sciacca started a personal blog back in 2010 which dared to ask the hard questions like, “Huh?” and “Whaa?” all written in a pithy, deliciously witty and uproarious manner. His blog likes to make new friends and would love to have you over for some caramels. You can follow John Sciacca on Twitter @sciaccatweets  and at his personal blog

REDBAND: Stick to what you are good at! By Mark Coxon

It’s a rainy Monday in SoCal and I had designs on creating a RedBand post today, but I wasn’t exactly sure what it was going to be on.  I had some ideas, but nothing that really made me open up MS Word and start typing.  That was until I read this article in a magazine called “InAVate” an obvious play on the idea of AV Innovation, of which the article ironically had no hint of relating.

Coupled with the beginnings of a long line of bad reviews on Google Glass and some lingering ideas about brand extension I got from reading Jack Trout, I knew what I had to share.

There is an old joke that asks- “How many software engineers does it take to screw in a light bulb?”

The answer. . . “None, it’s a Hardware problem.”

Software engineers know the extents of their realm of expertise, or at least they should, as should we all.  Is it really surprising that Google Glass is getting some bad reviews?  Of course their initial hardware offerings are going to leave quite a bit to be desired.  You may say, well they created Android, and you’d be right.  Android is first and foremost though, a piece of code, and the companies that have leveraged that code with a great deal of success are Motorola, Samsung, and HTC.  They have reputations and market share to uphold in the hardware arena, and probably would have been a better fit to produce glass than Google with its Foxconn relationship.

In the same way, Crestron has little to offer the world with another pair of speakers that are probably offshored at the same factory that produces their competitive counterparts.   They are not known for audio, but for code, and again that is where they should focus their efforts, even if Apple has been taking a chunk out of their touch panel business.

Sticking to what you are good at makes a lot of sense, not only in maximizing the practical skillsets and abilities your company has spent so much time and energy developing, but also because many times it is too hard to earn that spot in the customer’s mind, even if your product somehow turns out to be good.

Offerings like the two mentioned above rarely work, argues Marketing Maven Jack Trout, as the new product does not ring true with the space the brand already occupies in the mind of the consumer, and the product fails and sometimes even damages the core product as a result.

One example he gives is that LifeSavers gum was a horrible failure, as it had nothing to do with the hard, round, candy with a hole in the middle, that consumers thought of when they heard “LifeSavers”.  Yet when they later introduced “Bubble Yum”, it was a wild success.  The capacity for making gum didn’t really change, but they were no longer paradoxically ‘anchored’ by the very LifeSavers brand that was meant to ‘buoy’ the new product.

I think we all know that this argument intuitively makes sense.  I follow this rule with every restaurant I visit.  If I got to a steakhouse I have steak, if I go to a crab shack, I order crab, and if I go to Bob’s Pulled Pork Po Boys (not a real restaurant but I’d eat there if it was), you can bet I’d order the restaurant’s namesake.

Sticking to what you are good at clears the muddy waters, it allows for the best chance of success, and it eliminates confusing your clients, by diluting the value of what you do really well.  In a world of some many great companies, there is much more value in acquisition or in partnership, than there is in extending your brand into categories you add little value to.

Do you agree?  If so or especially if NOT, please chime in below.

Mark C.

REDBAND_Coxon Mark has been in the IT & AV field for over 12 years. He currently works as an Account manager with  Horizon Display and is a contributor with Commercial Integrator magazine. You can follow Mark on Twitter @AVPhenom.  The expressed opinions are his own…You have been warned.

REDBAND: Knowing When to Say ‘No’ to a Custom Installation Client By Todd Anthony Puma

When business is slow, you have bills to pay, and payroll to meet, it’s hard to turn down a job that you know isn’t the right fit for your company. Most times, it’s important to trust your instincts and know when to say “no.”

In middle of 2012 we quoted a decent-sized job for seven zones of audio and three zones of video in a gut renovation of a Manhattan apartment. The contractor had completed the prewire, and now the homeowner needed a system. In our meetings with them, everything seemed good. They had a budget in mind, they were pretty reasonable with their expectations for what they would get within that budget, and they knew what they wanted and how they would use system. As it turned out, we ended up losing out to a big box store that underbid us by about 10 percent on the total job (using a different equipment mix, with slightly less functionality), and we never had the chance to walk through what we would do differently for the client.

Nine months that same homeowner called us hoping we could rehab the system that the big box store had installed. It wasn’t working up to his expectations and the big box had cut off its free follow-up service calls. His issues were fairly minor (the zone of audio that goes through the AVR was a little delayed from the rest of the rooms, creating an echo; the outdoor speakers are two different zones because the homeowner has parties and plays music so loudly that a shared zone for four speakers wasn’t working; streaming content from Rhapsody and others isn’t available in all zones; and there are some issues with the TV control. His complaints were legitimate, but probably solvable with the existing system. He understandably couldn’t afford to pull it out the current system and start from scratch…

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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .


REDBAND: At your convenience. by Mark Coxon

So it’s no secret that I have not endeared myself to the Residential AV crowd as of late.  I have had more than my share of feedback on articles I wrote about Residential Integrators entering the Commercial AV Space, the digital signage market, or slamming their trunks to never be heard from again, (I think someone called me a “pretentious pejorative” on that one).

Maybe then to many readers it may be surprising that I am writing an article praising Residential Integrators for some things they do overwhelmingly right.  For those who know me personally, you know that I worked in the Residential AV space for almost 8 years and I actually loved it.  I am fond of many Residential AV firms.  I’m just a fan of them sticking to what they do best.

How many times have we lost commercial work to Residential firms, because that company did the CEO’s home audio system?  There is a reason that this happens, and its less about it making business sense, (it usually doesn’t gauging by the mess that is often made when a residential firm takes on complex commercial work), and more about the relationship that the Residential Integrator built.

Freakin People

I read many posts from fellow band members Puma and Sciacca, (@ToddAnthonyPuma and @Sciaccatweets for the Twitterpated), and lately I have seen a common theme emerge.  Great Residential Integrators do have a thing or two to teach the guys in Commercial AV.  Here are three I think every commercial integrator should adopt.

1)       “It’s not personal, it’s business” is a lie.

In the words of Kathleen Kelly in You’ve Got Mail:

“You keep saying it’s not personal, it’s business . . . All that means is that it wasn’t personal to you. But it was personal to me…Whatever else anything is, it ought to begin by being personal.” 

(I know I’m gonna get my man card pulled by someone on that reference).

Residential Integrators are typically great relationship builders, and they address the personal wants needs, and pains of their customers, as opposed to coming in with a sanitized proposal that sounds like a high school English paper- “If one were to consider multi-zone audio, one might first measure background noise a with an SPL meter and. . .”  No one identifies with that approach, and I am shocked that I see it used so often in commercial work.  Even when trying to accomplish a business result, people buy for personal reasons.

 2)       Empathize with the Client.

I have been to more than one meeting with an architect, where my firm and a couple other Commercial AV firms were invited to walk through a project, and the other firms just couldn’t empathize.

In one case, I let the two SCN 50 competitors berate the architect for nearly 3 minutes about analog and digital transmission and HDMI and DVI distribution.  Finally the architect looked over at me, and silently said “Help” with his eyes, at which point I intervened and saved him from the techno babble chest bumps. Needless to say, I was able to close that job, and was able to do so being the highest bid.

Great Residential Integrator’s excel at putting themselves in the customer’s shoes.  They learn about the customer’s lifestyle, their children, and their musical tastes, and they know how to speak plain English.

3)       Be Flexible.

In my experience Commercial AV firms are too rigid in two areas.

The first is their line card.  If you come to every meeting wondering how the products on your card will fit into the project at hand, you are starting from the wrong place.  You have to start with the end in mind, and then work backward to define the products used.  Many of the products on your line cards may fit well and others may not.  You may have to go outside of that and bring in a specialized product or two to do the job right.  Put away the shoehorn.  It is not the customer that needs to be wedged into your idea of the system you want to sell him, but your system should be custom fit to the client.

Residential firms are much better at adopting new technologies and lines and bringing them to their clients.  However this also requires the second thing Commercial Integrators often lack, and that is flexibility in the Scope of Work over time.  I’m not talking about being flexible with “Scope Creep”, where the client tries to get more an more out of the contract over time, that is always dangerous to the bottom line.  I am talking about being flexible in upgrading or changing components when it has little or no effect downstream to the rest of the project.

I had a church where iPad/Apple TV mirroring became available, and was a much better fit for them than the KVM extension and laptop desk behind the altar.  It was nice to be able to change that on the fly.  All of my projectors, lenses, screens, video extenders, and infrastructure cabling stayed the same, so there was little to re-engineer, and the end result was an ecstatic customer who was very appreciative that we continued to think about and improve their system even after the formal contract had been signed.

At the end of the day, whether the job is Residential or Commercial, we are dealing with people.  People buy because of personal reasons, and appreciate working with others who can put themselves in their shoes, speak to them in their own language, and adapt to their changing world.  If Commercial Integrators want to get to the next level, they may just take these lessons from their Residential counterparts. They may not know about pink noise and DSPs, but they know people very well, and that will always play to their advantage.

Mark C.


Mark has been in the IT & AV field for over 12 years. He currently works as an Account manager with  Horizon Display and is a contributor with Commercial Integrator magazine. You can follow Mark on Twitter @AVPhenom.  The expressed opinions are his own…You have been warned.

REDBAND: Vacation Time: Preparing Your Staff and Clients for Your Absence by Todd Anthony Puma

Like many custom AV integrators, I work really hard and spend long days doing estimates, programming systems, and keeping my company’s financial books in order. So my wife finally convinced me to take a vacation this spring, and I’m glad that I finally did.

The key to my enjoying a restful and (relatively) stress-free break, however, was making sure that I’d properly prepared my company and my clients to deal with my absence. I came up with a pretty good checklist and learned a few things I should have done differently and figured I would share my advice for getting ready to take your next vacation.

1. Prepare Your Customers
Make sure you’re clients know when you are leaving, when you are returning, and whom to contact in your absence for urgent issues. You can make personal phone calls to large or more recent customers, send emails, send regular letters, or a combination of all three. Be sure to set up an out-of-office email with the same information as above. Do this for your voicemail outgoing message, as well…

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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

REDBAND: WTF? CEDIA Invites Nest CEO as Keynote Speaker?!? by John Sciacca

Like many of you, I received a postcard from CEDIA the other day getting me pumped for the 2013 EXPO.

Honestly, not much pumping is required. I love the EXPO. And by “love” I mean I frickin’ love the EXPO.

Also, the EXPO is moving back to Denver this year which I think sent a chorus of collective, “Praise be!” throughout the entire CEDIA membership and press corps. CEDIA in Denver is just awesome. The weather is great, the city is clean, it’s easy to walk and get around and there is an awesome baseball stadium right in the downtown! (Note to manufacturers: If you are hosting any events that involve seeing the Rockies playing, I am totally in. Consider this a firm Sciacca + 1.)

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John Sciacca started a personal blog back in 2010 which dared to ask the hard questions like, “Huh?” and “Whaa?” all written in a pithy, deliciously witty and uproarious manner. His blog likes to make new friends and would love to have you over for some caramels. You can follow John Sciacca on Twitter @sciaccatweets  and at his personal blog

REDBAND: Why Apple’s Advice is Right and Wrong for Us by John Sciacca

When I come across a quote that I find especially meaningful or poignant in magazines or books that I’m reading, I write it down – or take a picture of it – so I can remember it.

In reading an extensive interview with Apple’s new CEO, Tim Cook, in the December 10-16, 2012 issue of Bloomberg Businessweek, I stumbled across this quote from Apple’s new CEO:

“A great product doesn’t mean an expensive product. It means a fair price. The iPad mini is all the way down to $329. This isn’t an expensive product. So when we can do great products and achieve a great price, we feel great. But what we shouldn’t do is say, ‘We’ve got to have something for this price, and then let’s see what we can do for it.’ That’s not how we think. We think about the product and making a great product that we want to use. When we can do that and achieve another price point, that’s great. But our customers have a high expectation, and we’re not going to try to pass off something – we would never do that. That’s not how we think.”

This isn’t the first time that I’ve been inspired by something from Apple, or by Apple mind-think, and this comment from Cook immediately got me  thinking about our business and how I used to specify A/V systems and how I go about specifying them now. Let’s break this quote down, shall we, and see what custom integrators can learn from one of the most powerful and successful tech giants on the planet…

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John Sciacca started a personal blog back in 2010 which dared to ask the hard questions like, “Huh?” and “Whaa?” all written in a pithy, deliciously witty and uproarious manner. His blog likes to make new friends and would love to have you over for some caramels. You can follow John Sciacca on Twitter @sciaccatweets  and at his personal blog


REDBAND: Remember to Listen by Joshua Stackhouse

I remember it very well. It was the first time I had ever heard anything like it. It grabbed me. The sadness and grief. The raw emotion. The melancholy. It was blissful and radically different than the European pop and (what now is considered “classic”) Hip-Hop plastered all over the air waves. I could have been no older than 12 years old, yet I remember. I had never before experienced a musical composition that so powerfully captured my imagination. It was a virginal experience. I had never felt music before, I had only…listened. It would be many years later that, as my appreciation of music grew, that I would understand that what I had experienced that day in my youth was true listening. You may ask yourself what song could have this sort of influence on a young man? The answer is simple, it was Moonlight Sonata. A Mozart masterpiece whose influence has lasted me my lifetime thus far, and I firmly believe it will remain my favorite piece of music above all else for as long as I shall live.

What I experienced that day was the universality of music. It was my first taste of understanding the connectedness of our species through our creative voices. Across time and geography, languages, cultures and customs divide us, but only a few things have the universality of music. It is easy to partake of, and costs us little if anything. It can be as simply as a human voice or as complex as an orchestral arrangement. Nothing, except for maybe food and the act of eating, binds us together as a species like music. Music is simply an expression of the human experience and the emotions which come with it…

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Check out Joshua Stackhouse profile on LinkedIn and follow him on his Blog and on Twitter: @StackhouseAV

REDBAND: Please Allow Me to Introduce Myself by Mark Coxon

Please Allow Me to Introduce Myself.


Let me start off by saying that I’m excited to be joining the RedBand bloggers.  I have followed most of the crew for some time, and always look forward to a new Neto, Sciacca, Tucker, or Puma blog.

For anyone who may follow me or be familiar with some of my work in the industry, you may already know my take on a variety of AV issues.  For those of you who know me in person from my work in AZ or CA, you know I am at heart a nice guy and a father of 3, as well as someone who likes to engage in some light hearted sparring, (verbally and otherwise ).  I do hold strong opinions but I am not mean spirited, and I am usually very fair.  Even when I competed in Muay Thai, I felt bad when I kneed someone in the face, but I was OK with it because we both entered the ring with the same expectations and knew the rules of engagement, (as well as the possible outcomes).  For this reason I wanted to layout my Rules of Engagement, and what I will be writing about in RedBand.

So. . .

“Let Me Clear my Throat!” –Beastie Boys

In the RedBand Spirit of polite irreverence and honesty, there are a few things that will quickly get my attention and the e-ink flowing.

1)      Superfluous Press Releases- If you are on my Google Alerts for AV everyday announcing that you are now installing in the closest suburb or have just hired an intern to shuffle paperwork, you may find your name in my blogs very quickly McCann Systems.

2)      “Me Too” Product Releases- So it is the nature of innovation that we will not always be the first to the party with a new piece of gear or industry changing technology.  However, if 18 months after a major competitor develops a product, you decide to finally copy it, do not announce it in a coming out party to rival the Ellen announcement Extron.  When my grandma finally got e-mail, it was kind of cute that she made a big hurrah about it, but when it’s a product you should have made a year ago it’s just sad.  Have a private webinar, send out a new catalog, add it to your website, but please don’t put it on twitter as “Sliced Bread” if you don’t want me to comment on it.

 3)      “Pretennovation”- Like everyone else in the Band, I’ve been around the AV block a couple times, and the thing that drives me more crazy than almost anything else, is the creative marketing of features that aren’t new, don’t make a difference, or pretend to be more than they are.  240Hz HDMI cables, formats without content, or strobing eyewear have all made my articles in the past, and anything of the same ilk will definitely get some attention in the future.

 4)      “Yes” Men- As Edmund Burke so eloquently stated, the reason that evil exists is that good men do nothing.  When any of the above scenarios happen, there are 3 choices: Ignore the mistake, help promote the obvious idea out of some sense of loyalty or fear of loss, or call them out.  I will always do the latter, but many choose to help promote obviously failed logic and products out of a sense of loyalty or loss.  Instead of admitting the manufacturer’s baby is ugly, they first contemplate the ramifications and choose instead to Follow You into the Dark in Cutie’s Deathcab.

I’m sure many other things will come up between now and the time I put keyboard to backlit screen, but I thought I’d introduce myself, and let you know what to expect.  I encourage your comments, feedback, and well thought out arguments, and promise I will always respond in a kind and loving manner while either coming to a whole new perspective or attacking your premises at their foundation.  Either way, it’s bound to be fun!

Best and God Bless!

Mark C.


Mark has been in the IT & AV field for over 12 years. He currently works as an Account manager with  Horizon Display and is a contributor with Commercial Integrator magazine. You can follow Mark on Twitter @AVPhenom.  The expressed opinions are his own…You have been warned.

REDBAND: Maintain Price Margins and Keep the Sale When Clients Go Price Shopping By Todd Anthony Puma

It happens in every industry, to everyone. It’s what killed Border’s and Circuit City. Price-shopping online. We’ve all felt the pain of a client taking our estimate, after we’ve put in hours of work to formulate the perfect package for them, and then calling us back a day later telling us how they can get everything cheaper online, completely ignoring our expertise and time put forth to recommend just the right product. I’ve found it tends to happen more in the middle-market (jobs under $30,000), but will still occur in the high-end as well.

While it is tempting to get into a negotiating and bargaining back-and-forth to salvage the sale, there are some other great tips I’ve learned along the way to help maintain margins and keep the sale. Some of these I’ve had the great fortune of being taught by people who’ve been there, done that, and some I’ve learned on my own through trial and error.

Just today, one of my very close peers got a call from a client in Queens whom he had gone to visit several months ago after Hurricane Sandy. The client was rebuilding his flooded basement and wanted to make it a family room and listening room. He was originally looking at a few different brands of speakers, receivers, and remotes but my friend steered him toward Paradigm Studio towers, center and surrounds, a Marantz SR7007 and a URC remote, along with all of the ancillary products. He was pinging the integrator constantly with questions, and I just knew he was trying to bleed him for information so he could either work with another integrator or try to do it himself….

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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .