REDBAND: How an AV Rack Can Benefit You and Your Customer By Todd Anthony Puma

 

Check out Todd’s latest Article on the benefits and use of an AV Rack in Residential AV.

How an AV Rack Can Benefit You and Your Customer By Todd Anthony Puma

In my previous home, I had my “home theater” set up in a living room entertainment unit. It looked pretty good, but I had to strategically stack my components to best distribute weight and so that nothing was blocking my router (can’t live without a good WiFi connection.) The unit had an open back so my receiver would only over heat from time to time.

The best part was that my two-year-old daughter loved to watch TV leaning over the entertainment unit with her face about two inches from the 51-inch screen and her little belly pushing against the dial on my Marantz receiver—which would constantly switch the inputs, and switch off her favorite show. If my wife and I weren’t paying attention, she would attempt to fix the input herself by turning the dial a hundred times until either her show came back on or the whole thing would freeze up. For all of you fanatics out there (like me), you can share in my “AHHHHH!!!” moment when you feel like you are running in slow motion to grab hold of her…

Read the entire post here:

 

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=526

 

 

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

 

REDBAND: Customer Service Means Everything in Custom Integration by Todd Anthony Puma

Customer Service Means Everything in Custom Integration

How important is customer service in our industry? To me, it’s huge. I am a loyalist and if you do right by me, I will do right by you every time. I am all about building relationships and having each other’s backs… you scratch my back, and I’ll scratch yours, especially when dealing with technology-based products in a market where there are so many options and things are always changing and being upgraded.
A while back, I wrote a blog on the importance of a great rep firm behind you and recently, I have been enlightened to the fact that it not only takes a great rep, but goes even deeper than that to the manufacturers.

What happens when you’re stuck on a job where the product you are installing is just not working right no matter what you do? Who better to be able to call for assistance than the company who manufactures the product? In a lot of cases, it can be very annoying to call these companies because you can go through a million different “selection” options and wait on hold for hours with technical support. It ends up being frustrating for you AND your client….

To continue reading Click the link Below:

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=522

REDBAND: Pandora Boxed In: Fixing an Internet Radio Service Disruption by Todd Anthony Puma

Pandora Boxed In: Fixing an Internet Radio Service Disruption by Todd Anthony Puma

Every custom integration business owner wants to start their day off strong, anticipating all the good things and big sales to come. You listen to your favorite song in the car on the ride into the office, whistling the tune as you sit behind your desk and hit the “play” button on your voice mail. Then your great day is stopped dead in its tracks as you hear message after message from angry clients who can’t play music through the system you installed. You spend half your day on the phone troubleshooting and the other half running to as many of their homes and businesses as you can to try to fix these problems. It’s not until late that night when you finally receive an email informing you that Pandora had performed an update that many receiver manufacturers could not support.

When Pandora’s most recent update went into effect, some manufacturers were on top of it, coming up with a solution (even if it was just a temporary Band-Aid), while many others are STILL looking for a solution…

Click below to read the entire article originally posted on Residential Systems:

 

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=507

 

REDBAND: Three Moving Day Tips for Relocating Home Electronics By Todd Anthony Puma

Three Moving Day Tips for Relocating Home Electronics By Todd Anthony Puma

Moving can be one of the most exciting but frustrating times in a person’s life. While most women are worried about breaking their china in a move, men are worried about their toys… speakers, TVs, and AV components. The average man on moving day has to disconnect all the wires and wrap them up, only to worry about having to reconnect them properly in his new home.
This is where we, as custom integrators, can help out. We can make a client’s life easier, so he can worry more about monitoring his wife’s china than protecting all of his precious toys.

Check out the Article on ResidentialSystems.com

 

REDBAND: Epson Projector Opens Budget Opportunities by Todd Anthony Puma

Earlier this week I visited the headquarters of Screen Innovations in Austin, TX, to view the company’s full line of projection screens. Screen Innovations had carefully chosen projectors to best illuminate video images on their screens. When I asked what projector model they were using, I was shocked to find out it was the Epson PowerLite Pro Cinema 6010.

As an integrator, I have a very narrow definition for what I consider a “high-end” projector. There are certain lines that I use on a regular basis, and Epson has not been one of them. I have installed many Screen Innovations Black Diamond screens and never thought to pair one with what I consider a mid-range projector like the 6010. After what I saw in Austin, however, my opinion definitely changed.

To read more click HERE

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

Originally Posted in Residential Systems

REDBAND: iPad mini Opens Up Home Automation Opportunities By Todd Anthony Puma

iPad mini Opens Up Home Automation Opportunities By Todd Anthony Puma

Friday morning I woke to the sound of my doorbell ringing. I raced downstairs to greet my new iPad mini at my front door, excitedly ripped open the box, pulled off the plastic, and turned it on.

And I have to admit, I was severely disappointed with my first go at the iPad mini. I was so disappointed that I almost fought with my 6 year old son for my old iPad back that I gave him when I ordered my mini. It wasn’t until I dug deep and played with it for a few days that I saw all the benefits the iPad mini had to offer.

The first thing that initially disappointed me about my iPad mini was that the screen was not the new retina screen of the iPhone 5, but of the old generation of Apple product. From the knowledge I gathered watching all the Apple events and press releases; Apple did not inform the consumer that the screen would be a lower resolution than the iPhone5. In efforts to really experience the difference, I pulled up a hundred different websites to compare them on my new iPad, my old iPad and my iPhone 5…

To Continue Reading Click HERE.

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

Originally Posted in Residential Systems

Seeking Assistance Helping Victims of Hurricane Sandy By Todd Anthony Puma

Originally Posted in Residential Systems:

http://www.residentialsystems.com/news/0022/seeking-assistance-helping-victims-of-sandy-/83987

Seeking Assistance Helping Victims of Sandy

As soon as New Jersey/New York custom integrator and frequent Residential Systems editorial contributor Todd Anthony Puma got the power restored to his home in Middlesex County, NJ, he realized he wanted to volunteer his time and donate money to help others whose lives were devastated by Superstorm Sandy.

“My wife and I were watching the news, seeing people crying who have lost their homes, and we couldn’t just sit there doing nothing,” Puma said. “We’ve called around to find out what we can do and were hoping that others in our industry were willing to help too.”

Puma, president of The Source Home Theater, would love to see Tri-State area manufacturers and integrators give a day of service or donate financially local churches or Red Cross offices that are assisting in the recovery. One of his employees, Jason, took the bus from Brooklyn to New Jersey to help Puma and his wife Jaclyn with their volunteer efforts.

They have reached out to local churches in New York and New Jersey to find out how they could volunteer but none have been able to organize anything just yet due to their own lack of power. Once the churches have a plan they will be reaching out to Jaclyn with more information.

Anyone who would like to volunteer time, please contact Jaclyn at jaclyn@thesourcehometheater.com or 732.721.1839 and she will give you information for your area once she receives it.

Please also visit the websites below on other ways to donate in your area.

www.fema.gov/volunteer-donate-responsibly

www.redcross.org

abcnews.go.com

mommypoppins.com

REDBAND: Clear Communication is Key by Todd Anthony Puma

Clear Communication is Key by Todd Anthony Puma

Sometimes, during a consultation, a client will review work with you that they are looking to have done that falls outside your scope of work and a subcontractor needs to be brought in. It is so important that the sub contractors you choose are people of integrity and will work just as hard as you for the client. You should not only have the same business ethic, but similar practices as well. The client tends to get used to how you work, bill and your level of customer service so it is important that the people you sub in provide them with the same levels of service that you do because they are tied to your name. If the client is unhappy with them, they are inevitably unhappy with you.

Different people work better or worse with certain personalities so you want to make sure that your subcontractors are similar to you in personality as well. I am currently working on a job where I contracted in my IT team so do network and computer system integration. The IT team I work with is a team of brilliant guys who know their stuff and are always available for over the phone tech support. My client was working directly with them for a few months now. I just found out that my client has been completely frustrated because he had an issue with his system and while trying to trouble shoot over the phone, could not understand the technician at all. On top of that, the team came out a number of times to address the issue to no avail and sent him a large bill for the numerous trips without letting him know that there was even a charge.

As smart as my IT team is, this is one client that they just cannot connect with because of their lack of communication and clarity. Now, I have to resolve the issue for my client as this whole situation reflects back on me even though my portion has been executed without a hitch.

As I have always stressed, you can never be clear enough with the client from beginning to end. The contractors you hire in have to be the same way because they become used to one method and are not always going to be accepting of another method. Make sure the business relationships you build between clients, yourself and the contractors you bring in are compatible on all levels so that process is nothing but smooth sailing and the end result spectacular.

 

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .