#Infocomm13: I’ll be there

Just wanted to get this info out to those of you who are attending the Infocomm show in Orlando. Here is a quick run down of what i have going on over the next few days…

  • I will be heading to Orlando this Tuesday with the AV Helpdesk team in search of the latest and greatest that our industry has to offer. I will be there from Tuesday to Friday Evening. I fully expect to be on the show floor all 3 days. Like many of you I too have Infocomm meetings and scheduled booth visits to attend to throughout the day.
  • As I did last year I will be sporting a Press badge while at the show. I will be providing daily show reports for Corporate TechDecisions.  Aside from my press duties I will also be active in various social media channels while at the event. You can find my profiles Here:
  • AV Helpdesk is one of the co-sponsors of the Infocomm 2013 #AVtweeps #AVtweetup on Thursday June 13th at 5pm. The event will be hosted at the AV Nation Booth (Located adjacent to Hall E)  in room 232A. You can RSVP for the event  Here. Stop by for some refreshments and prizes provided by the event sponsors. The following day I will be back at the AV Nation Booth as a guest on their AV Week podcast.

Please do not hesitate to give me a call or email me while at the show even if it’s a quick meet to  say Hi.  I’m easily reached on email or through the social media channels above…trust me my phone will keep zapping me. I look forward catching up with fellow AV professionals and to see all the new technology.

Travel Safe and I’ll See You in Orlando!

Chris

 

 

 

 

Check out the Latest @AVNationtv podcast as they get ready for #InfoComm13 with an AV first.

REDBAND blogger Joshua Stackhouse checks in with AV Nation this week and drops an annoucement that a may be  a first  for both AV podcasting and for AV Nation. Listen in at the 22 minute mark.

Chris

From the AV Nation site:

Join us as we get ready for InfoComm 2013 in Orlando. We talk about all the new InfoComm Pavillions, a couple of products to look out for, and some suggestions for new areas. We cover customer service in AV, and signal transports. Plus, an AV Week first (it may even be a Podcasting first). Very exciting.”  

ScreenHunter_63 Jun. 10 08.04

Click the image above or the this link to listen in: http://avnation.tv/shows/avweek/avw-094/

REDBAND: Five Tips to Delivering Outstanding Customer Service By Mike Brandes

Whether you’re in the rental/staging markets, home theater, enterprise level integrator or and IT Manager; offering superior customer service is imperative to the success of your organization. Customer Service is more than just responding to negative feedback, following up on customers’ needs and satisfying requests. Consistently excellent customer service is creating experiences for clients that cause them to become cheerleaders and advertisers for your business. There are five easy ways to create excellent customer service experiences, position your company to have repeat high dollar transactions and leave your organization well poised to be recommended by your clients.

1. Do What the Customer Doesn’t Expect

It’s common sense, and simple business etiquette to completely satisfy customers’ requests. Exceeding Customer expectations is what makes the difference. Having worked in higher-ed I’ve worked with multiple integrators and resellers, what stood out for me, are the little things. I hired an integrator to implement an AV design for an 11-classroom building, I created a detailed scope of work with highly specific requirements, I expected it to be filled. This integrator fulfilled each requirement and they also provided me with substantial information I didn’t request such as all pieces of equipment’s serial numbers, warranty date and estimated end of life date in a convenient, easy-to-read spreadsheet, and applied the asset tags I was going to have to add to each piece of equipment. This small, unrequested, task saved me a good number (20+) of hours in recording and inventory management. Though I didn’t specifically ask for this information the provision of it was incredibly valuable to me as a customer.

2. Be Honest with Your Customer, But Respectful

Joshua Stackhouse wrote an article recently with this as the first point; but it bears repeating. Customers and clients often have a vague or broad idea of what they want in their project. Clients may want the latest and greatest, while not knowing exactly how that will impact their environment. While I love to give my clients everything they ask for, especially if they have the budget to afford it; I can’t, in good conscience, recommend they move forward with anything that doesn’t fit in their existing environment. Exceeding customer expectations can mean considering the whole of the existing environment.

It’s also imperative to be honest with your clients when communicating expectations regarding timeframe. A few years ago, I designed a system, sent it out to bid and asked the integrators to provide a detailed timeframe for completion. The vendor I selected timeframe was XX days. Imagine my surprise when two weeks after XX days had passed and we were still going back on forth on systems not functioning as they were described in the scope of work. It is imperative, in order to deliver exceptional customer service, to complete projects on time, and to be honest about timeframes…

Continue reading this article by clicking the link Below:

http://mikebrandesav.com/2013/06/06/five-tips-to-delivering-outstanding-customer-service/

squareglasses6

Mike is an experienced audio video and information technology specialist, with 5 years experience in AV/IT, and previous experience in Pro Audio including full time touring experience. Mike is active in InfoComm, the Audiovisual Industry Association, and serves on the Technology Managers Council. Check out Mike’s website http://mikebrandesav.com/ and Follow him on Twitter.

The Social Media Event of #Infocomm13: The #AVtweeps #AVtweetup hosted by AV Nation

AVTweetUP2013

AV Nation hosts The Social Media Event of  Infocomm 2013!

Click the Banner to register or follow the Link Below:

http://infocomm13tweetup.eventbrite.com/

A Huge Thanks goes out to the Event Sponsors:

Vaddio

www.vaddio.com

Sennheiser

www.sennheiserusa.com

Premier Mounts

www.mounts.com

Listen Technologies

www.listentech.com

AV Helpdesk Inc.

www.avhelpdesk.com

LifeSize

www.lifesize.com

Draper

www.draperinc.com

Marketing Matters

www.marketingmatters.net

Chauvet

www.chauvetlighting.com

Chief

www.chiefmfg.com

The Source Home Theater

www.thesourcehometheater.com

REDBAND Welcomes new Blogger Mike Brandes

squareglasses6

Honored to have Mike Brandes join the “Band”. I’m looking forward to his unique perspective on Business, Leadership and AV Technology. If you don’t know Mike you will soon.

Welcome to REDBAND!

Chris

 

 

REDBAND: #AVTweeps Cutting Loose on YouTube by Chris Neto

I recently worked on two posts that involved YouTube videos. Both Big Nate and Mark Coxon’s videos were both excellent examples of AV professionals showing their skills online. So last nite I began to search YouTube in search of more AV related videos. I came across many posts. Here are some great examples of  AV Pros at Play on YouTube.

Enjoy!

Chris

 







Check out my latest Article: Game Changers at #Infocomm13

As June approaches so does the buzz about this year’s InfoComm Show. Every year A/V Professionals flock to the InfoComm event in search of the latest and greatest in A/V Technology products. Not ones to disappoint, many of today’s top manufacturers will debut some great new products at the show that will surely please many A/V professionals. As an attendee the anticipation of what products will debut is intoxicating. In the weeks prior to the show many of us daydream of that “perfect” product that will come and save the day. It’s the A/V version of Christmas sugar plums dancing in our heads, but in reality many professionals are just hoping for improvements and new features to many of the products we currently use.

Many of us deal in A/V reality on a daily basis, but after the designs are done and the systems are approved many of us love to talk “shop.” One topic that comes into conversation quite often is the “what’s next” topic. Maybe it’s in our “BIOS” to wonder what may be coming down the digital highway. Is there a new technology out there that can “make some noise” in our industry? So let’s speculate. What’s out there? What’s next? Will it buzz at InfoComm this year?  Or will we have to wait?

One product that I feel confident about making an impact in our industry is the Microsoft Lync Room System. This product is available today with working demos being scheduled as I write. The Lync Room System (LRS) is Microsoft’s answer to a Lync-based videoconferencing experience that goes beyond laptops and mobile devices. Currently many companies use Microsoft Lync as a means of collaboration. This is done today using Lync software on laptops and mobile devices. The Lync room system now takes the Lync client and integrates it into conference room setting. In other words its prime objective is to be used by a group of people instead of a single user sitting at a PC….

To Continue reading Click the link below:

CorporateTD

http://www.corporatetechdecisions.com/article/game_changers_at_infocomm_2013

Check out this Video on YouTube: Start A Career In AV Integration by @BigNate84

This past weekend I received a tweet from BigNate84, a fellow AV Industry professional and #AVtweeps, to check out his latest Video on YouTube.

In the video Nate answers a viewer question on “How to Start a Career in AV Integration”.  There is some great info for those looking to start in the AV industry. In his response he mentions Phil “HiPhi” Cordell, InfoComm, AV Nation and AVShout.com as good resources for AV info on the internet. I was both surprised and honored to be mentioned alongside the other AV professionals.

Check out the video and stop by Nate’s website: bignate84.blogspot.com and see his work.

Thanks again Nate.

Chris

Check it Out… AV Nation’s AVWEEK podcast Episode 91: THEORETICALLY

This week I was guest panelist on the popular AV Nation show “AVweek”.  Check out the details below.

AV Nation Army

Host: Tim Albright AVNation Founder

Guests: Kelly Perkins from Vaddio, Dr. Yoram Solomon, Craig MacCormack from Commercial Integrator  and Chris Neto of AV Helpdesk Inc.

“InfoComm is updating the CTS. Should all current CTS holders re-take the test?   Is voice control the next big thing for home automation? We talk about CCTV and the Boston Bombers. We talk about fiber and AV. Plus, we talk about our choices for a ProAV. “

Here is the link to podcast:

http://avnation.tv/shows/avweek/avw-091/

Or

Grab the feed from iTunes:

https://itunes.apple.com/us/podcast/av-week-mp3-edition/id452089049

Heading to Infocomm 2013? Grab the official #infocomm13 show app!

 

Infocomm12_FX5

If  you’re an android or iPhone user make sure to grab the official Infocomm 2013 app  before heading to the show. The app does a great job of keeping everything “infocomm” in one place…Wayfinder, Map, Transportation info, my schedule, events, sessions, exhibitors, speakers and even the official twitter feed for the Show (#infocomm13 is the official hashtag)

Here is the link to the Google Playstore for the Free App:

https://play.google.com/store/apps/details?id=com.coreapps.android.followme.infocomm11

See you there,

Chris