REDBAND: Three Tools for Improving Employee Morale by Todd Anthony Puma

Three Tools for Improving Employee Morale

When a new client decides they are interested in your services, they place a phone call to your office and speak to your administrative assistant or receptionist. He or she takes their information and writes down what the client is looking for, then puts them on the schedule for a technician to come to their home. The technician takes the client’s information and arrives to their home for their appointment. He asks questions and completes the service accordingly. Once the technician leaves the client’s home, the interaction with this client ends without any input from you, the owner.

As a business owner, although we would love to meet with every client personally, there just isn’t enough time in a day. The “face” of your company is often not you but the people who go out into the field representing you. But who is to say that your new client is receiving the same level of service from your team as they would from you? How can you ensure that your employees are always the best representation of you and your company?

Three tools for success that I have found work well to promote a positive working environment are education, motivation, and ambition. They mold each of my employees into a “mini me” of myself, so I am confident in their ability to represent my company with our clients…

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Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .



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