Check out this article: Where Do You Find Good Installers?

Check out this article by Heather Sidorowicz from Residential Systems on where to people find Good AV installers. Here is the link to the AVNation podcast referenced in the article http://avnation.tv/shows/avweek/avw-082/:

“Last week I sent out a tweet asking my fellow AVTweeps (#avtweeps), “Where Do Installers Come From?” I currently have 498 followers (@tech_chi). The response? No answer from anyone. CEDIA actually picked up the tweet and retweeted it to its 6,572 followers. 

Nothing but crickets…

I started thinking that either you all know some great secret that you don’t want to share with me (or the rest of the world), or—more likely—you don’t have a concrete answer either.

We recently lost an installer, and I’ve been on the search for a new one ever since. I have this advertised in the local papers, on my sign out in front of my store, on CEDIA’s website (a member benefit), and even on Craigslist. And it got me to thinking; where have my best employees come from over the last 28 years?…”

Continue reading on Residential Systems by Clicking the link below…

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=558

REDBAND: Returning to the Basics During a Client Service Call By Todd Anthony Puma

Returning to the Basics During a Client Service Call

By

Todd Anthony Puma

One of the best ways to improve profitability is by reducing truck rolls. Lately, we’ve accomplished this by using technology such as IP-based power management products, remote programming for universal remotes, Teamviewer to troubleshoot systems, and countless other products. But an incident last week reminded me that returning to the basics during a routine service call is just as important.

For a client in Manhattan, we recently replaced a whole-home audio system and separately added new URC remotes for the TVs and video components. On Friday afternoon we returned to their home because they were having RF interference issues, and we needed to move the RF antenna around. One of our technicians went over and quickly found a new spot for the antenna that alleviated the problem. He thoroughly tested the remotes to make sure all of the components were working properly and even showed the client how to detect RF interference and what to do if they encountered it again. The client was very happy that everything worked and that they were given the tools to prevent the issue from occurring again. All was well and good, and my technician went home for the weekend…

Continue reading by clicking the address below:

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=557

ToddRedband

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

 

New CorporateTD article: The Benefits of Hiring a Certified Technology Specialist (CTS)

The Benefits of Hiring a Certified Technology Specialist (CTS)

By Christopher Neto, CTS

I’ve spent 10 years of my career working in the A/V field. During that time I have seen AV departments come and go. Always in a state of flux best describes my experience. Between the ever changing service contracts, contract technicians and the group itself being moved around within the company it is safe to say that A/V departments are perpetually in motion. During my career I have worked for A/V groups that have been operating under public relations, building services, meeting services and IT.  Some of my colleagues are starting to see A/V groups now being moved into food, conference, and travel services.

For many corporations, universities and other organizations, the need for A/V technology prompted the need for support. Onsite A/V support groups have slowly evolved from Telecom, Facilities or Administrative services. Going back to the high school days of film and slide projectors being rolled around school hallways, AV has always been someone’s “other job.” The assistant who sat outside a conference room became the room scheduler and room technician. The telecom person who understood ISDN became the videoconferencing expert because he knew how to “tame” SPID numbers.  The facilities guy who mounted the projector and ran the pre-molded VGA cable down the wall became the “projection expert.” Support groups developed from those side jobs.  Many of those side jobs directly lead to the creation of dedicated A/V staff today. Whether we are internal employees or outside contractors the need for what we do is apparent.  Now the goal is to make today’s technologies easier to use for the end users. Qualified integrators, consultants and engineers spend hours simplifying A/V systems and the user interfaces. The goal is to make the customer facing part of the systems to be a user-friendly as possible.

Recently there has been a lot of internet buzz in amongst A/V Tech forums over the value of certification. Most of the discussions have been in large part been between A/V integrators and manufactures. Their perspective was limited to “why” or “why not” Certified Technology Specialist (CTS) certification matters in their specific line of work.  I feel I can add another perspective to the ongoing argument.  As a CTS holder and as someone who spent a considerable part of my career with onsite A/V Support teams I personally see a value in the certification…

Continue reading on Corporate TD by following the link below:

http://www.corporatetechdecisions.com/article/the_benefits_of_having_a_cts

Check Out: AVweek Podcast Episode 82: ROSE COLORED GLASS

 

 

 

 

 

AVnationepisode82

This week we discuss Samsung vs. Apple vs. Google Glass, Lutron in the cloud, Security and a Real Life AV Degree!

AVWEEK EPISODE 82: ROSE COLORED GLASS

Host: Tim Albright AVNation Founder

Guests: George Tucker of World Stage, Chris Neto from AV Helpdesk, Michael Drainer of SennheiserUSA, and Joshua Stackhouse from American Television.

“InfoComm International warns about unauthorized CTS prep books. Samsung v. Apple, round 15. We talk with Joshua Stackhouse about his recently acquired AV degree. Lutron getting into the cloud. Plus, what makes a secure AV system.”

Click the image above or follow the link Below:

http://avnation.tv/shows/avweek/avw-082/

REDBAND: Three Tools for Improving Employee Morale by Todd Anthony Puma

Three Tools for Improving Employee Morale

When a new client decides they are interested in your services, they place a phone call to your office and speak to your administrative assistant or receptionist. He or she takes their information and writes down what the client is looking for, then puts them on the schedule for a technician to come to their home. The technician takes the client’s information and arrives to their home for their appointment. He asks questions and completes the service accordingly. Once the technician leaves the client’s home, the interaction with this client ends without any input from you, the owner.

As a business owner, although we would love to meet with every client personally, there just isn’t enough time in a day. The “face” of your company is often not you but the people who go out into the field representing you. But who is to say that your new client is receiving the same level of service from your team as they would from you? How can you ensure that your employees are always the best representation of you and your company?

Three tools for success that I have found work well to promote a positive working environment are education, motivation, and ambition. They mold each of my employees into a “mini me” of myself, so I am confident in their ability to represent my company with our clients…

Continue reading on Residential Systems by clicking the link below:

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=554

ToddRedband

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .

 

 

Check out my Latest Article: NSCA #2013BLC: Exorcising Ghosts of Conferences Past

Neto2013BLC

Last June I was fortunate to have been selected by my A/V peers as an NSCA Industry Mover and Shaker. While at InfoComm, I received a shiny plaque I prominently hung in my home office between my college diploma and an inspirational picture of Darth Vader. I also received a complimentary entry to the NSCA annual Business & Leadership Conference in February 2013.

I have to admit conferences were never a source of excitement for me. They come with stigmas in my opinion. You anticipate monotonous slides, or you may feel sensory overload from hyper presenters who think they are funny. And don’t get me started on being asked to fall back into a stranger’s arms as part of a trust exercise.

So now that I have completely stereotyped every bad conference I’ve ever attended, at least I have been honest about my mindset heading into the NSCA Business & Leadership Conference…

Check out the article on Commercial Integrator’s Website by clicking the link below:

http://www.commercialintegrator.com/article/nsca_business_leadership_conference_exorcising_ghosts_of_conferences_past

REDBANDNeto2

 

REDBAND: Living in the Golden Age of High Tech By John Sciacca

Living in the Golden Age of High Tech by John Sciacca

My recent post on Prima Cinema’s game-changing day & date home-delivery system elicited a comment from DarkOrion69 that got me thinking. As background for appreciating Mr. 69’s comment, the Prima hardware currently sells for $35,000 and each movie viewing costs $500. The comment was:

“Interesting technology but WAY out of my price range. Until the price point drops below $10,000 for the unit and movies drop to $200 each then this will just be one more cool toy for wealthy people. It won’t revolutionize anything when only the wealthy can afford this service. Wouldn’t it be nice if a poor or middle class person with extreme physical disabilities could see movies like this?”

The truth is, Prima is expensive, and it’s not currently intended for mass-market pricing or adoption. It’s also way out of my price range. Today….

To Continue reading Click on the link Below:

http://johnsciacca.webs.com/apps/blog/entries/show/24454258-living-in-the-golden-age-of-high-tech

JSRedband1

John Sciacca started a personal blog back in 2010 which dared to ask the hard questions like, “Huh?” and “Whaa?” all written in a pithy, deliciously witty and uproarious manner. His blog likes to make new friends and would love to have you over for some caramels. You can follow John Sciacca on Twitter @sciaccatweets  and at his personal blog www.johnsciacca.webs.com

Video: God Made an AV Integrator by AVAD LLC

Check out this great YouTube Video from AVAD “God Made an AV Integrator” :

Big Thanks Scott Moody from Marketing Matters for the heads up and permission to post.

REDBAND: Color Temperature For Dummies by John Sciacca

Color Temperature for Dummies by John Sciacca

Many of you are likely ISF and/or THX certified video calibrators and thus have a terrific understanding of color temperature. And even if you haven’t been through the certification, you’re probably at least familiar with the term 6500 Kelvin – or, more accurately in cal-speak, D-65 or, even more precisely, points x=0.3127, y=0.3290 on the CIE Chromaticity Diagram. And if you are associated with this industry and don’t have any idea what I’m talking about, then please immediately go and tell your supervisor that you need to spend several minutes reading this and that you will return a much more educated and informed employee, ready to go forth with a better understanding of video technology!

The truth is, for many of your clients, the idea that color has a temperature is confusing and irrelevant. Red is red, blue is blue, what does temperature have to do with anything? Or why is a higher temp – say 9500 Kelvin – considered “cool” (more blue) while a lower temp – say 5400 Kelvin – is “warm” (more red)?

Click here to continue reading:

 

http://johnsciacca.webs.com/apps/blog/show/24351244-color-temperature-for-dummies

JSRedband1

John Sciacca started a personal blog back in 2010 which dared to ask the hard questions like, “Huh?” and “Whaa?” all written in a pithy, deliciously witty and uproarious manner. His blog likes to make new friends and would love to have you over for some caramels. You can follow John Sciacca on Twitter @sciaccatweets  and at his personal blog www.johnsciacca.webs.com

REDBAND: My Unexpected Crestron Experience By Todd Anthony Puma

My Unexpected Crestron Experience By Todd Anthony Puma

Many people in the industry know them as the behemoth booth at CEDIA and InfoComm, and some follow the misconception of them being impersonal and expensive. The more I indulge in Crestron, the more enlightened I am becoming to the level of personal attention they display towards the integration industry.

Recently, I brought my office manager as well as my project manager with me up to Crestron’s Rockleigh headquarters for a full tour of not just the company’s Experience Center, but also its manufacturing facilities. It was amazing to see good ol’ manufacturing and assembly being done in the USA. Throughout several different buildings, I witnessed a facility for printing motherboards, for assembling final products, and a full R&D center with an RF chamber, and industrial 3D printers for prototyping. In an age when everything is being moved off-shore, it’s great to see a company keeping things local…

Continue reading click the link below:

http://www.residentialsystems.com/default.aspx?tabid=90&EntryId=549

 

ToddRedband

 

Todd Anthony Puma is the CEO & Founder of The Source Home Theater. Check out his  website at The Source Home Theater and follow him on twitter at  @ToddAnthonyPuma .